FAQ
Unfortunately, we do not accept returns, exchanges, or order cancellations due to limited inventory. We're sorry if this causes any inconvenience! Printed goods are printed as the order is placed in order to reduce waste. With that said, returns are not available.
WHEN WILL MY ORDER SHIP?
Orders will ship within 2-5 business days. We appreciate your patience and understanding! As a small business owner in college, times are a bit crazy, but I am diligently packaging and shipping orders. Please email if you have any concerns to withlovelank@gmail.com.
WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?
Your order may arrive in separate packages. Claire Lank, owner, fulfills and ships a portion of inventory herself while the other items (most printed goods) are fulfilled by our printing warehouse. With Love, Lank is a growing business, and we hope to be able to fulfill all products in house in the future! Thank you for your understanding <3
SIZING?
Sizing varies per item. When possible, each product will have a size chart attached to help navigating which size you'd prefer. Some pieces are one of a kind and more difficult to "size" depending on blank brand. The newer line of With love, Lank sweatshirts will, however, be a WLL custom silhouette so a size chart will be provided.
DO YOU RESTOCK DESIGNS?
We restock designs based on popularity. Let us know if you really love a design and want to see it again! Send us a message on instagram @withlovelank or via email withlovelank@gmail.com.
WILL BOWS BE RESTOCKING?
Yes yes yes! Bow pieces are always being sewn -- as of late fall, the signature side bow pieces will be stocked in very large quantities ensuring that more of you can purchase! These pieces are exclusive to With love, Lank, so I am working my hardest to keep them in stock. New color ways will be introduced soon too!
CARE INSTRUCTIONS:
Handle with care: Turn inside out — Machine wash cold — Tumble dry low — Do not bleach — Do not dry clean.
Generally, I recommend erring on the side of caution! The gentler we are with our clothes, the more life they give.
DO YOU SHIP INTERNATIONAL?
Not yet! We are hoping to ship internationally very soon though!
WHO MAKES UP THE WITH LOVE, LANK TEAM?
With Love, Lank is almost entirely run by founder, Claire Lankford (aka Lank). From packaging orders, responding to emails, sewing handmade pieces, and running social media, Claire Lank works non-stop! However, WLL wouldn't be possible without her mother Blake, Chief of Operations, and grandmother Nancy, Head Seamstress. We hope to grow our team in the near future ;)
*if you have any additional concerns or questions, please email us withlovelank@gmail.com. We want you to love your order as much as we do, so please reach out!
You are so appreciated! This business would not thrive if it weren't for the nourishing love poured in by the with love community. So THANK YOU for your support!